What action should a technician take if they suspect a product is defective?

When a technician suspects that a product is defective, the appropriate action is to stop using it and report the issue to management. This response is rooted in the responsibility of the technician to ensure the safety and satisfaction of clients. By halting the use of a potentially harmful or ineffective product, the technician prevents any negative consequences that could arise for both the clients and the business.

Reporting the issue also allows for an investigation into the defect, which can help prevent future incidents. It provides management the opportunity to assess the product, consider quality control measures, and make informed decisions regarding inventory or supplier relations. This proactive approach aligns with professional standards in the nail and beauty industry, where client health and safety are paramount.

Continuing to use the product until a client complains poses risks, as it could lead to unreported adverse effects that could harm clients' wellbeing. Discarding the product without reporting neglects the responsibility to address potential safety issues, and returning a product for a refund may not be practical or possible if the defect is not immediately evident. Therefore, the proper protocol emphasizes communication with management and prioritizing client safety.